Callback Feature and Presence

[Russell La Plante]

We are using CCM 5.1.2b with presence status enabled and working. I am courious if anyone has attempted to use the callback feature on a presence = line engaged status without actually needing to place the call first. Basically if you see they are engaged, being able to press the callback softkey?

[smalkeric]

The Cisco Call Back feature allows you to receive call back notification on your Cisco IP Phone when a called party line becomes available. You can activate call back for a destination phone that is within the same Cisco CallManager cluster as your phone or on a remote PINX over QSIG trunks or QSIG-enabled intercluster trunks.