Unified Communications Infrastructure

I have a technical question that I need advice on. We have a customer with Unity failover and we need to upgrade from 4.0 to 4.2 - its UM and currently they are using win2000 and they have requested win2k3 as part of the upgrade. The guide states tha...

We have a customer that is demanding a re-recording of ALL of the Unity system prompts. They do not like the sound of the default voice in Unity.Do we have access to re-record the systems prompts?Customer is willing to pay for this and the CIO at the...

Hi All,I am helping a customer migrate a Unified Unity 4.05 to a new server running 4.2Any suggestions on the best path for the migration? would the DiRT tool work?Or do i just need to remove the users in the 4.05 and then import them into the 4.2 b...

Hi friends, I'm planning to upgrade my CCM 3.3(4)sr2 to CCM 4.1(3). I have a backup file of my CCM 3.3(4)sr2 using BARS, my question is if there's a some kind of problem if I apply that file backup directly in the CCM 4.1(3) (new installation).Thanks...

Hi all, I want to know whether the call manager has support to H.450.X features. What will happen if a H.323EP supporting the H.450.X Hold, Transfer or Forward is used with the CallManager. WHether the call manager interprets those messages and acts...

Hi All,Can one prevent users from deleting the messages in CUE?I dont believe so just wanting further confirmation.Thaanks

Hi,I have user with voice mail that the phone does not indicate (MWI) when she has voice mail.Unity says “MWI Request is pending OFF” even though she does have mail.Short of recreating the user does anyone have any ideas?She was a user previously...

So, I followed all the directions for upgrading to 4.0(4) and moving to new hardware.Well, the upgrade is finished and I DIRT Backup/Restored the info to the to be 5.x machine that is currently 4.0(4). Everyting seemed fine.I run DBWalker and get th...

Hi,I have one doubt on license file for Unity4.2.1 demo version, Is it require license file ? or it will work by default after installing the server.Pls its very urgent...Waiting for the details..RegardsNaga.

Hi all...this is a theoretical question for a college assignment. I want to connect international IP inbound calls to a router in building A, this router will be connected to 4 E1's (Europe) going to a PABX in building B, that host the ACD and distri...

I am trying to set up our Holiday schedules in Unity. My problem is that we are open for a half day on Christmas Eve. How do I set the schedule for a specific date. I can tell Unity the 24th is a Holiday, but can't tell it that that only applies t...

Hi, recently upgraded our CMs to 4.2(3) and when I try to add a route group nothing happens when I click on the 'Find' button.Get an error message 'Object doesn't support this property or method' from the routegroupconfig.asp page.Any ideas ? Thanks ...

Hello everyone,I've a great issue with a customer. He wants that each voicemail begins first with the system greetings (Hi, this is John Smith...), then a second greeting: Press 1 for leaving a message, Press 2 to be transfered to ... By using input ...