Calls been routed to Example Administrator Account

[scuzzlightyear]

Calls are somehow ending up in the Example Admin account in Unity. In some cases they are handled by the Interview Handler and other calls are passed here from the operator handler. Looked at schedules and the setup of Call Transfer and Greetings on the various phones, nothing evident as to why. Help

[lindborg]

It's not likely that the calls are going to the example administrator account - the EAdmin account is the default recipient for messages from the Example Interview handler and the operator mailbox - so you need to replace those recipient references to someone who is a real admin in your organization who should be handling these. And/or change your behavior on the opening greeting call handler such that it doesn't send calls after hours to the example interview handler and such.

Also, make sure you have a real admin in your Unaddressed Messages distribution list - by default Example Admin is the only member of that DL.