Can I reset UnityMsgStoreSvc Password ?

[ajenks]

I never had the UnityMsgStoreSvc password included in any handover documentation. I need this password as part of the Unity Fax install. Can I reset this password in AD ? and where is it referenced within Unity, is it just in the services startup and if so, which ones ? Or is there are way to "reveal" the password stored on the Unity server somewhere ?

Any help would be appreciated.

[Ginger Dillon]

Hi -

Yes - you can reset the password for this account in AD. Caveat if you do, make this change during a scheduled downtime as you will want to stop/restart Unity to test it. Meaning your services will continue to run using the existing account/password until you stop/start Unity or reboot. You will need to rerun the following Unity utilities - here is the order:

1. Change password in AD

2. Rerun the Services wizard - this will change all services that use the Unitymsgstoresvc account and is a lot easier than changing each service manually

3. Rerun the Message Store Services wizard

4. Stop/restart Unity or reboot

5. Test sending voice message and monitor Application/Event system logs

Here is a structured approach using the reconfiguration guide - http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_upgrade_guides_chapter09186a0080205a83.html

Ginger