cannot access the Cisco Unity System Administration.

[alis.tommy]

Hi All,

Please help how to add access to unity system adminstration

I've already add the AD account to local administrators group and subscriber with default adminstrative template

but when i use GrantUnityAccess there a error

D:\CommServer>GrantUnityAccess -l

Subscriber                Directory Account
------------------------- -------------------------------------
Installer                 IND\Unity Admin
Installer                 IND\Unitysvc
2 items in list
Logfile generated: D:\CommServer\Logs\GrantUAccess_4b99e5cf.txt
-- Operation Succeeded --

D:\CommServer>GrantUnityAccess -u ind\Alis Tommy -s Installer -c 10.10.10.10
Could not get SID for user ind\Alis
The operation completed successfully.
Failed getting SID for NT user Alis.
Logfile generated: D:\CommServer\Logs\GrantUAccess_4b99e98f.txt
-- Operation FAILED --

D:\CommServer>

Please help

Thanks before

Access denied

Your Windows Domain Account  [IND\Alis Tommy] is not associated with a Cisco Unity  Subscriber.

You cannot access the Cisco  Unity System Administration.

Please see  your Cisco Unity system administrator for more details.

[Brad Magnani]

Hi,

It probably doesn't like the space in the display name you're using

(Alis Tommy). Try using your Active Directory alias instead of the

display name:

GrantUnityAccess.exe -u IND\youralias -s EAdmin

Hope that helps,

Brad