Hi
I run Unity 4.0(3)SR1 Voicemail only, with Exchange 2k on box.
Unity is a member server in an existing domain.
Unfortunately I get an error message when I click Add Subscriber Button:
Error fetching MailStore list (for server UVMLZW02).
hr=0x8004010F
Check that the AVDSGlobalCatalog is registered and running.
I checked the Service and made sure Permissions wizard run successfully, with no results.
Furthermore I got some errors in Event Log, which I believe are related to the problem:
Event Type: Error
Event Source: CiscoUnity_AvRdbSvr
Event Category: Startup
Event ID: 21000
Date: 10/6/2004
Time: 9:58:34 PM
User: N/A
Computer: UVMLZW02
Description:
Failed connecting to underlying database using: provider=SQLOLEDB;driver={SQL Server};Data Source=UVMLZW02;Initial Catalog=UnityDb;uid=Administrator;pwd=<?}: 80004005
Event Type: Error
Event Source: CiscoUnity_DSGC
Event Category: Error
Event ID: 1012
Date: 10/6/2004
Time: 9:58:34 PM
User: N/A
Computer: UVMLZW02
Description:
Initialization of AvRdbSvr failed [0x80048807; ??].
Event Type: Error
Event Source: CiscoUnity_DSGC
Event Category: Error
Event ID: 1031
Date: 10/6/2004
Time: 9:58:34 PM
User: N/A
Computer: UVMLZW02
Description:
The AvDSGlobalCatalog service failed to complete a full directory synchronization between the SQL database on the Cisco Unity server and the directory. Some changes in the directory since the last directory synchronization may not be present in the SQL database.
A possible reason for this is that the directory server may be temporarily unavailable.
The directory monitor attempts synchronization every 1 minutes. If a subsequent directory synchronization in this domain succeeds, a message indicating success will be logged to the event log, and no action is required. If this message and the subsequent success message are logged multiple times, this may indicate an intermittent network problem.
If directory synchronization in this domain continues to fail, another error message will be logged in an hour. Verify the network connectivity between Cisco Unity and the directory server. If the directory server is down and then comes back up, synchronization happens automatically and no action is required. DNS should also be verified to ensure that AvDSGlobalCatalog can resolve the domain controller name.
I checked for network / dc issues, but there are none.
Many thanks for your suggestions
Regards
Roger
