Cannot backup CUCM on QNAP: Unale to access SFTP server

[RFC_2549]

Hello,

I have a CUCM and a QNAP...now the CUCM is doing the backup on a server but now i have to set the DRS for making backup on the QNAP.

On the QNAP I have a user with administrator privilege, SFTP enabled, a directory created for the backup and enough space fot storing.

When I go to the DRS page to add a Backup Device I give it a name for the backup device, the IP address the path, the administrator user of the QNAP and the password of the QNAP.

When I try to save it an error displays: "Update failed: Unable to access SFTP server. Please ensure the userame and password are correct." 

User and password are correct, what can I do?

Thanks!!!

Giulia

[Jaime Valencia]

Does the user and pwd have read/write privileges over the folder?

Are you sure you're pointing to the right folder?

[RFC_2549]

yes, the user is the proprietary of the folder, have all privileges ecc

I'm reporting the folder like that --> /CUCM_BKP_2020

CUCM_BKP_2020 is the folder that I have created in the QNAP...the directory is not contained by other directories...

Thank you

Giulia

[Jaime Valencia]

If you try to access it with some other client, does it work?

[RFC_2549]

Do you mean another client for go into the QNAP? Like a server with SolarWinds or something else?

Thank you

Giulia

[Jaime Valencia]

I mean an SFTP client

[TONY SMITH]

I've not tried with QNAP but with some SFTP server you need to specify the path in your DRS config as relative for example "./CUCM_BKP_2020"