Cannot direct to voicemail in general greeting / opennning greeting in UC7

[russ.kwong]

In Unity Conneciton 7,

During playing the general greeting or openning greeting, when I enter the extension, it will transfer and ring the extension.

In Unity Connection 1.X or other version, it will direct to the entered extension voicemail.

Where can I change setting, or setting some rule to reach this goal?

[Jaime Valencia · Accepted solution]

go to the user, under transfer settings.

choose send directly to mailbox.

that's not related to version but to the way you configured your system

HTH

java

if this helps, please rate

[russ.kwong]

Thanks for answer, I find a long but got no ideas..