cannot reset login for CUCM web pages

[fran19422]

Hello, I have a fresh install of CUCM 8.6

I can log into the CLI via the VSphere Client and also log in via web access to the CUCM pages of

- disaster recovery

- OS admin

However I cannot log in via web access to the CUCM pages of:

- unified reporting

- unified servicability

- unified cm administration

I understand these three are controlled by the Application password ?

Therefore, I tried to change the applciation password by issuing the command "set password user admin" from the CLI but that only changed the log in details of

- disaster recovery

- OS admin

I still have no access to the three problem pages mentioned above. I just get the message "Log on failed - Invalid User ID or Password".

Can someone please offer a suggestion.

ps. i am not using any LDAP user databases etc. It is just a very simple lab envirionment of CUCM 8.6.

Thanks kindly for any help.

[King Wang Anderson Mok]

First of all, in CUCM, there are three different types of user ids:

1. CUCM administrator (login the CLI, cmplatform and dfs)
   
2. CUCM application id (login the ccmadmin, ccmservice and ccmreports )
   
3. CUCM security password (publisher synchronization between nodes)
   

If you want to change the type 2 password, you need to login in CLI and type the following command:

for changing the ui login name:

utils reset_ui_administrator_name

for changing the ui login password:

utils reset_ui_administrator_password

The following figure is shown both ui name and password are changed using above two commands.