Unified Communications Infrastructure

DearsI have two MCS 7800i Finished installing the PublisherI can access it by CLI but by GUI "Web" i can't the browser gives"The connection has timed out,   The server at 10.36.23.240 is taking too long to respond."Firefox& IE??Any HelpThanks

Hello, I have a fresh install of CUCM 8.6I can log into the CLI via the VSphere Client and also log in via web access to the CUCM pages of - disaster recovery- OS adminHowever I cannot log in via web access to the CUCM pages of:- unified reporting- u...

Dears,I am facing issue in calls transferring to mobile(Mobility). My deskphone has been enabled with Mobility options. usually Calls to my deskphone will be transffered to my mobile after 2 rings. some users reporting that they called my extension i...

Dear All,i am facing an issue with Cisco IP Phones time provided by CUCM,simply CUCM use CMLocal date/time group, where our timezone is GMT+2today time appear on our Cisco Phone to be +1 current time,I am expecting that it may be due to daylight savi...

Hello,Is there a way for Cisco to retrieve product authorization key for MCS 7800 series by means of hardware serial number or MAC address ?

I am working on a UCCX system where occasionally in the CAD software the calls the agent recently worked do not disappear. They usually have to exit the application and then when the go back in they are gone. Please see attached image to see what is ...

Everytime I run the synchronizer in crash on Windows 7.  I disable the firewall.  Why does it crash?

Hi,We are testing Prime Collaboration Assurance but I cannot see any call data for Route Parterns. We are using both sip trunks and E1s.Is this related to the configuration of CDR trunk utilization (System Setup > Assurance Setup > CDR Trunk Utilizat...

Have a customer installing CUCM and CER for a large office in Virginia.  The local carrier is Verizon.The customer's order person at Verizon has never heard of an ELIN.  For a number of reasons, this issue got punted to us.Does anyone have any inform...

I I have configured the following dial peers on my UC560. I can call out but when a call comes in, it doesnt get to the analog telephone on the voice port 0/0/0.What am I not doing well? dial-peer voice 1 pots incoming called-number . direct-inward-d...

I am new to an organization and part of my responsibilities will be administrating the existing cucm solution. Is there a away of documenting the existing configuration and settings without going from screen to screen?

We recently upgraded from CM 5.1 to 8.6 and have experienced a lot of issues that we are working through.  There is one that we've been trying to figure out but have been unsuccessful...and users are complaining.All user ID's and passwords contain on...

hello,I want 2 cucm users can do this:user 1 can only change the phones directory number which belongs to device pool Aand user 2 can only change the phones DN on device pool BCould some one tell me about how to set the user policy ?Best regard,Walte...