02-19-2008 09:47 PM - edited 03-18-2019 08:30 PM
Installed a fresh CCM 5.1.2 on a MCS7845
customer is having a 800 DLU.
I put the licenses on the Publisher.
only 110 licenses are been displayed in license summary report.
any clues why the rest of the users are not displayed.
02-20-2008 07:54 AM
Hi Osaf,
The first thing to do is to check the License file you received from Cisco. Using notepad open the .lic file you received, it should show the 800 DLU;
INCREMENT PHONE_UNIT cisco 5.0 permanent uncounted \
VENDOR_STRING=
icFileVersion> \
HOSTID=000bcd4ee59d OVERDRAFT=40 \
NOTICE="
0313 A36F B317 F359 1E08 5E15 E524 1915 66EA BC9F A82B CBC8 \
4CAF 2930 017F D594 3E44 EBA3 04CD 01BF 38BA BF1B"
The preceding license file includes following information:
â¢No expiration date for this license exists as indicated by the keyword permanent.
â¢This license file provides 800 PHONE_UNIT licenses.
â¢OVERDRAFT=40 indicates (5% of 800) allowed overdraft. Cisco determines the overdraft value.
â¢The Cisco specific fieldLicFileID, identifies this license file.
â¢You can add multiple increment lines for same feature (phone unit license or node license) in a license file to increase the license count. None of the INCREMENT lines should be identical and each of them should be signed independently.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_1/ccmcfg/b02licfu.html
If your file is incorrect;
Run the Device License Unit Calculator, then send the results to Cisco Licensing requesting the proper DLU License;
Send an email to;
With this;
*Subject - DLU License File Required
Company Name
Company Address
Company Phone
Contact Name
MAC Address of Pub/First Node
Please find attached the output from our DLU License Calculator:
Here is an example *** of course yours will be different;
CTI Port 0 40 0
Cisco 12 S 2 1 2
Cisco 7902 1 1 1
Cisco 7905 2 9 18
Cisco 7920 4 1 4
Cisco 7935 3 1 3
Cisco 7940 4 10 40
Cisco 7960 4 1 4
Cisco 7970 5 1 5
Cisco ATA 186 1 4 4
Cisco IP Communicator 3 1 3
Can you please forward the license file as soon as possible.
Hope this helps!
Rob
02-20-2008 02:55 PM
Thanks for the detailed explanation Rob
I have checked the License files:
I have 4 .lic (having 100 users each)files.
I have 40 .lic (having 10 users each) files.
INCREMENT PHONE_UNIT cisco 5.0 permanent uncounted \
VENDOR_STRING=
HOSTID=************ OVERDRAFT=5 \
NOTICE="
F79C B90E 36D1 8105 A13E 970A 1B1A 05AF 4E25 B248 1AAF 387C \
58E2 E60A 8293 5446 FD92 035C 90D4 E8CE 454A 306E"
- the overdraft value is different in 100 users and 10 users file.
-they have different signatures
i am sending info to Cisco Licensing requesting the proper DLU License.
thanks again for the help- appreciate it.
I will post any gotcha's when all of this is resolved.
Best regards .
02-20-2008 04:14 PM
Hi Osaf,
I think they actually sent you everything you need here :) Although the increments are rather odd, if you load all the licenses you will have 800.
I think the files come in increments of 10,100 or 1,000.
Hope this helps!
Rob
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