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CDR record not being recorded for calling party calls

kevinhobson2000
Level 1
Level 1

‎10-18-2007 05:58 AM - edited ‎03-18-2019 07:57 PM

Hi,

When a call is being made from 4501 i am not seeing this information being recorded in the CDR database. I am seeing quite a few blank entries though in this column which i suspect is this number. Does anybody no if CCM has issues recording a number with shared line appearence?

If not has anyone seen this before and can help him?

Regards

Kev

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hadbou
Level 5
Level 5

‎10-24-2007 10:39 AM

This occurs only when the blind transfer is attempted by the called party. It does not happen when the calling party is involved in the transfer

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