02-08-2012 04:36 AM
Dear all,
I have problem with Cisco 9951 and Unity on latest CUCM 8.6.2.
When phone have enabled Video Capabilities there is no sound when connected to Unity and CCX.
When I disable Video Capabilities (Cisco Camera can be enabled all the time) everything is working.
Before migration to 8.6.2 (from 8.5) it was working correctly.
Any idea what is wrong or there is some new additional setting ?
EDIT: When Video Capabilities are enabled on CUCM Phone Configuration page but disabled in Preferences on phone itself connection to Unity and CCX works
Many thanks,
Lukasz
02-08-2012 11:06 AM
Lukasz,
This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert assistance.
We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program! In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.
We hope to hear from you again.
Kelli Glass
Moderator for the Cisco Collaboration Community
02-08-2012 11:15 AM
Thanks for info.
Cheers
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide