Unified Communications Infrastructure

We are in the process of moving to the UCS platform for our Voice system.  We will be installing CallManager (Sub), Unity Connection and UCCX during the initial deployment.  Our Bill of Material has a pair of 146 GB drives in each of the Blades.  I a...

Hi,I'm trying to use a Presence server that we already have installed in a lab in my company but I'm having some trouble.I assigned my user and I'm also able to login with username and password.But, after login, it shows "Off-line (no network)" and I...

Hi,We have intigrated CUE with CUCM in a test lab but facing an issue in voice view. Configured the JTAPI username and password. But Voice view express has a problem when working with remote CUCM.The IP Phone displays the following error:"Authenticat...

Hi All,Has anyone had any problems with deploying Presence HA, where presence isn’t visible when users are on different servers?Any pointers would be great, replication is good between the servers and the sync agent has been restarted etcThanks

Look at that title...Okay, we have MeetingPlace 8.0 with a WebEx Node on MCS server using Type 2 integration.  This is working fine.We also have WebEx Connect.  This is working fine as well.When we try to input our WebEx conferencing account info int...

Hi,     I have just installed a CUCMBE with Unity Connection. I am just initiating to configure it and I am requiring to add an additional language. The procedure establishes that certain crtitical services (Connection Conversation Manager, Connectio...

I have my CUCM up and running and US and US to international calls are working great. After I got my CUCM 7 up and running and all the dial plans working they have decided to add our London office to the mix. I current have a 9[2-9]XXXXXXX for local ...

I run the firmware upgrade and it never finished.Now when I try to login to management ip i am getting stuck at upgrade utility.What is the password? I tried cisco:cisco but it does not work.I tried to reset the box and same thing: stuck at upgrade u...

I have a customer that recently migrated from Unity 4.x to Unity Connection 8.X.  They have a *very* busy mailbox that's checked by multiple people.  This particular mailbox is a call center mailbox.   The behavior when using Unity was as follows:   ...