Cisco Attendant Console, external to internal calling

[neteng2323]

I am working on migrating an old CAC that is setup with a soon to be "retired" Call Manager, to a new CAC\new Call manager. I've mirrored the Queue DDIs from the old CAC but cannot find a translation on the old CCM translating external #'s to the internal Q DDI DNs?  I've looked on the Voice Gateway and within CCM.  I'm assuming that's how this would work, I would need a translation from external # dialed, to the Q DDI, that would then ring the DN registered with the Specific Operator?

[Jaime Valencia · Accepted solution]

Assuming the queues not already have a DID assigned to them, yes, you should have some sort of translation somewhere to reach the queues.

[neteng2323]

Thanks for your reply and I agree with you.   I don't think there is a DID assigned to them, and I still can't find any translation pointing to the queues.  I'm stumped on this for now, but still investigating.

[Jaime Valencia]

If you use SIP or H.323 look into that config as well, you can use DNA to find out the call routing you have.