Cisco IMP 9.1 Windows Jabber Client - Chat Issue

[Wilson Samuel]

Hi All,

I have set up a lab for CCM 9.1 and IMP 9.1 and everything seem to have integrated well.

I can even use the Jabber for Windows client to use as a Softphone, however I am not able to see any of the Contacts nor I am able to add/them nor I am able to do any IM / Chat with any of the Contacts.

I have surely enabled the Instant Messaging under the Messaging > Settings.

Just wondering what am I missing here?

Regards

[Jaime Valencia]

Start by checking your directory integration.

[Wilson Samuel]

How do I check it? In the CCM I do see LDAP Synchronized users for sure and I am able to login to the Jabber Windows client fine.

Also I am able to login to the ccmuser into the CCM, is there anywhere else I should check?

Regards

[Jaime Valencia]

I meant in Jabber....

There's a whole chapter dedicated to the topic in the deployment guide.

[Wilson Samuel]

Hmmm... totally forgot about RTFM.. lol

I guess you are talking about the  Config and Admin Guide for IMP?

Regards

[Nagajothi Thangapandian]

Hi Wilson,

You might have to refer this document:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/10_6/CJAB_BK_C56DE1AB_00_cisco-jabber-106-deployment-and-installation-guide/CJAB_BK_C56DE1AB_00_cisco-jabber-106-deployment-and-installation-guide_chapter_01111.html

Regards