CISCO IMP Sync Completed, but currently failed to connect to the CUCM

[mohamed.abouzaenin]

Hi guys 

I Face an issue in the IMP V 12.5 , i found a msg says " Sync Completed, but currently failed to connect to the CUCM Database Monitor. " and i can't login to the servesability portal .

Any good suggestions to solve it ?

Thank you in advance 

[TechLvr]

@mohamed.abouzaenin I recommend rebooting your cluster using steps below. 

1. In CUCM, go to System > Presence Redundancy Groups. Click on the redundancy group and uncheck the "Enable High Availability" box, if it is checked, and hit save. (if you only have one IM&P, then this step does not apply).

2. Reboot CUCM Publisher, and wait until all the services are all the way up
3. Reboot IM&P publisher along with any CUCM subscribers. 
4. Once the IM&P publisher is all the way back up, reboot IM&P subscriber

Once done with the reboot, re-enable IM&P high availability if applicable.