05-27-2020 01:45 AM
Dear Community
I'm encountering following issue for a couple of call center clients:
Clients use following headset: Jabra Evolve 20 MS
Cisco IP Communicator is interfering with Microsoft teams. I cannot be in a call in Teams while the IP Communicator is open and running. When I try to join or start a call on Teams, the IP communicator starts a phone call until it automatically stops and cuts me off from any conversation.
Currently we only have one workaround available:
08-12-2020 12:18 PM
Hello,
I have the same problem. When I tried to use MS Teams to make the call, IPcomm would make a hang up noise, it would lift up the phone handset. It plays that hang up noise started the call with the hang up noise interference. Only I hear the noise, it plays this noise for 10 secs then hang up Teams call. What I did, is I change the audio settings in Teams to use my integrated speaker, instead of the Jabra headset. Not optimal, but I don't have the interference.
08-15-2020 01:22 AM
12-30-2020 07:54 AM
Hello,
I had this same problem with an user with a Jabra EVOLVE 20 MS. I downloaded and installed the latest firmware for the headset and this resolved the issue.
I hope this is helpful.
08-24-2020 12:41 AM
Try right click on Speaker icon on right bottom corner of your screen and select Sound option.
Go to Communications tab and bring radio button to Do Nothing.
Test the applications audio.
12-17-2020 05:59 AM
Could you provide more specific instructions on the right click sound and do nother?
What OS are you running as i do not see that option and i'm on win10.
Having same issue so hoping this can help us.
Very anxious to hear from you.
Thankss,
Paul.
03-03-2021 06:34 AM - edited 03-03-2021 06:34 AM
03-23-2021 10:05 AM
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