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Cisco Prime Unified Provisioning Manager 8.7

Dear all,

before I buy CUPM I want to try if it fit my needs.

I installed in on VMware correctly.

After adding CUCM to CUPM I have problem with synchronization - I get following error:

ERROR - Failed to create ConferenceBridge object instance

I also added Unity Connection and there is no problem with it.

Have any one had such problem ?

CUCM v 8.6.2

EDIT: Some additional info:

Wed 28-Mar-2012 21:47:48 CEST:EME:e021-SAX Thread C:CallManagerS:dfc.ipt.cisco.callmanager.cc

ERROR:

Fault:

IPT-0600: Software - Failed to create ConferenceBridge object instance. | Cause - Inventory Exception:DFC Exception IM-0101 [ERROR]: Value Cisco TelePresence MCU for property product is not a key in valuemap CCMProduct

Stack Trace:

IPT-0600: Software - Failed to create ConferenceBridge object instance. | Cause - Inventory Exception:DFC Exception IM-0101 [ERROR]: Value Cisco TelePresence MCU for property product is not a key in valuemap CCMProduct

    at dfc.ipt.cisco.callmanager.CallManagerIMUtil_infra.createConferenceBridgeInstance(CallManagerIMUtil_infra.java:4782)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

    at java.lang.reflect.Method.invoke(Method.java:597)

    at dfc.ipt.cisco.callmanager.generic.GenericUtil.invokeMethod(GenericUtil.java:271)

    at dfc.ipt.cisco.callmanager.generic.GenericUtil.invokeMethod(GenericUtil.java:342)

    at dfc.ipt.cisco.callmanager.CallManagerIMUtil_infra.syncInfraObject(CallManagerIMUtil_infra.java:9062)

    at dfc.ipt.cisco.callmanager.CallManagerIMUtil.syncInfrastructureObjects(CallManagerIMUtil.java:3501)

    at dfc.ipt.cisco.callmanager.ccm333.CallManagerServiceActionEngine.syncInfrastructure(CallManagerServiceActionEngine.java:298)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

    at java.lang.reflect.Method.invoke(Method.java:597)

    at dfc.ipt.nice.IptServiceActionImpl.executeServiceAction(IptServiceActionImpl.java:117)

    at dfc.ipt.nice.IptServiceActionFactory.executeServiceAction(IptServiceActionFactory.java:71)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

    at java.lang.reflect.Method.invoke(Method.java:597)

    at org.mozilla.javascript.NativeJavaMethod.call(NativeJavaMethod.java:205)

    at org.mozilla.javascript.ScriptRuntime.call(ScriptRuntime.java:1205)

    at org.mozilla.javascript.gen.c22.call(executeServiceAction:68)

    at org.mozilla.javascript.ScriptRuntime.call(ScriptRuntime.java:1205)

    at org.mozilla.javascript.Interpreter.interpret(Interpreter.java:1681)

    at org.mozilla.javascript.InterpretedScript.call(InterpretedScript.java:67)

    at org.mozilla.javascript.InterpretedScript.exec(InterpretedScript.java:54)

    at org.mozilla.javascript.Context.evaluateReader(Context.java:739)

    at org.mozilla.javascript.Context.evaluateString(Context.java:703)

    at dfc.util.scripting.JSScript.execute(JSScript.java:132)

    at dfc.util.scripting.ScriptAdapter.execute(ScriptAdapter.java:71)

    at dfc.nice.kernel.sax.SAXMachine.executeAtomicSA(SAXMachine.java:497)

    at dfc.nice.kernel.sax.SAXMachine.executeInitialSA(SAXMachine.java:369)

    at dfc.nice.kernel.sax.SAXMachine.executeSA(SAXMachine.java:136)

    at dfc.nice.kernel.nem.SAXThread.doExecuteSA(SAXThread.java:344)

    at dfc.nice.kernel.nem.SAXThread.doRun(SAXThread.java:480)

    at dfc.nice.kernel.thread.NICEThread.run(NICEThread.java:496)

Caused by: Inventory Exception:DFC Exception IM-0101 [ERROR]: Value Cisco TelePresence MCU for property product is not a key in valuemap CCMProduct

    at dfc.imcore.InstanceProperty.setValue(InstanceProperty.java:655)

    at dfc.imcore.InstanceProperty.setValue(InstanceProperty.java:222)

    at dfc.imcore.ObjectInstance.setPropertyValue(ObjectInstance.java:703)

    at dfc.ipt.cisco.callmanager.CallManagerIMUtil_infra.setConferenceBridgeProperties(CallManagerIMUtil_infra.java:6250)

    at dfc.ipt.cisco.callmanager.CallManagerIMUtil_infra.createConferenceBridgeInstance(CallManagerIMUtil_infra.java:4747)

    ... 36 more


It seems that latest version don't support MCU as Conference Bridge ... :/

Cheers

3 Replies 3

Hi Lukasz,

That is probably the case indeed. You can open an SR to get this investigated further.

Thanks,

Christos

Hi Christos,

what you mean by SR? Can I create it without support for this application (I want to test it before I buy it)?

Thanks,

Lukasz

I am facing a similar issue while evaluating CUPM 8.7 with CUCM 8.6.2. The initial Sync of a "virgin" CUCM (just installed from scratch) fails consistently with

ERROR: Failed to sync ConferenceBridge
ERROR: Failed to sync VoiceMailPort
ERROR: Failed to sync VoiceMailPilot
ERROR: Failed to sync VoiceDeviceGroup
ERROR: Sync aborted due to errors.

However the sync works fine with CUCM 8.0 and CUC 8.6.2

If you have found a solution, please share.

I will post it anyway in a new thread, spent hours and not being able to figure out what the bug is.

I see SOAP errors in the CUPM

ERROR:

Stack Trace:

Fault:

IPT-1200: Host or service not found. | Cause - com.sun.xml.messaging.saaj.SOAPExceptionImpl: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (404Not Found

Thu 02-Aug-2012 19:08:32 EDT:HIG:fd1b-SAX Thread C:CallManagerS:dfc.ipt.cisco.callmanager.cc

ERROR: Failed to sync infrastructure objects.

IPT-1200: Host or service not found. | Cause - com.sun.xml.messaging.saaj.SOAPExceptionImpl: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (404Not Found

IPT-1200: Host or service not found. | Cause - com.sun.xml.messaging.saaj.SOAPExceptionImpl: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (404Not Found

at dfc.ipt.cisco.callmanager.soap.CallManagerSOAPEngine.sendMessage(CallManagerSOAPEngine.java:576)

at dfc.ipt.cisco.callmanager.soap.CallManagerSOAPEngine.sendMessage(CallManagerSOAPEngine.java:452)

at dfc.ipt.cisco.callmanager.generic.AxlUtil.listAxlObjectByAttr(AxlUtil.java:1124)

Stack Trace:

IPT-1200: Host or service not found. | Cause - com.sun.xml.messaging.saaj.SOAPExceptionImpl: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (404Not Found

at dfc.ipt.cisco.callmanager.soap.CallManagerSOAPEngine.sendMessage(CallManagerSOAPEngine.java:576)

at dfc.ipt.cisco.callmanager.soap.CallManagerSOAPEngine.sendMessage(CallManagerSOAPEngine.java:452)

at dfc.ipt.cisco.callmanager.generic.AxlUtil.listAxlObjectByAttr(AxlUtil.java:1124)

... etc