Cisco QM Administrator is unable to login after server IP address change

[Balbir Singh Cibbar]

Hi,

I have QM 8.5(2) integrated with CCX and CUCM 8.5(2)

Recently, CUCM/CCX IP addresses have been changed and CCX was upgraded to SU4

From QM administrator and using the old credentials, I change all IP addresses to match the new CUCM/CCX IP addresses including QM server IP from the application admin and server NIC.

QM runs on physical server and has got IP connectivity to all parties.

Afterwards, I'm unable to login to Quality management administrator with the following error:

"Error getting admin Password,Cannot validate admin password"

Pls advise,

[Balbir Singh Cibbar]

Any luck!

I'm thinking about licensing as CCX license changed to demo after IP address change. Didn't check license detailes yet.