Unified Communications Infrastructure

My office switched to Cisco phones and IP Communicator a couple weeks ago.  I haven't been able to successfully use IP Communicator remotely but it works in our office.The problem I have when working remotely is that it appears that I can make a phon...

Hello,I've upgraded whole UC group of applications (CUCM, CUC, IM&P) from 8.6.2 to version 9.1.1. We have choose to use external standalone ELM for enterprise flexibility reasons.Is there any way how to shut down coresident ELM's on CUCM and CUC serv...

Hello,Could I get the CMM E1 channel usage via SNMP(Cacti)?What is the MIB that It is work ?Thanks.

Hello everyone,we use CUCILync 8.6 and Lync 2010. Usually CUCILync works fine but on every login on every client the following error happen: Unassasary to say that this is not very helpfull, eh?! Nontheless; I could figure out that the text in the Er...

                   Hello,I just installed the latest UCC Server and the Advanced Clients, when I try to IM someone in the company, I get invalid UCC Username.  Does anyone know how to resolve this?

Is it possible to have some agents be standard licensed and other agents enhanced? If i upload an enhanced license for two agents will it cause the other standard agents to stop working? Will that license file be lost and overwritten?

Hello,I did a CUCM upgrade from 8.6(2) to 9.0.At 8.6 i had aprox. 1700 DLUs.After the upgrade, when i logged in CUCM9 it shows a message that is running in DEMO Mode.At ELM i added the CUCM instance and manually sync it, but when i try to "Upgrade Li...

OK, I went through the upgrade on the inactive partition of both my publisher and subscriber Unity Connection (8.5).  Unfortunately, we had some other network issues that caused us to decide to not do the reboot to the updated partitions.  Two questi...

I'm trying to figure out if there is a simple approach to locating which LineGroups a particular Directory Number is associated with without a listLineGroup and searching the members, is this possible with SOAP AXL or using SQL or will I have to list...

I met with Justin Ramirez at Enterprise Connect in Orlando to answer that question.  Check out the video below to learn more about new features and see a demonstration of new paging capabilities.

I have a client that wants to upgrade from Unity 7.0 to Unity Connection 9.x but they are running Domino.   Can I integrate Unity Connection 9.X to Domino?  If yes, is there documentation that supports this?   Also what will be my limitation?   Thank...

When users using Historical Reporter on Windows 7 click on view, the print spooler hangs just prior to the report coming up.  They can print from every other application on their computer but the Cisco Historical Reporter hangs the print spooler ever...

I have unified messaging configured and working right with UCX 8.5.1.  Is there a way to alert the user via email that their voicemail box is full?  I'm concerned that if we allow users to turn on this feature that they may start filing email away in...