Unified Communications Infrastructure

Hi All,There are CUCM Cluster and two presence Servers, we want redundancy for Jabber clients. all Version 9.1When we configure SIP Trunk (on CUCM) to CUPS, there is an option to add multiple IP Addreeses to CUPS, however, there is an option for SRV....

Hi all,I'm currently having a problem with personal greetings in Cisco Unity v8.6. I am based in the UK and am able to record personal greetings with no problems, and they play as I would expect them to. My customer is using the same CCM and same Uni...

When the backups were setup everything worked.  I checked later and I'm getting this when checking the status:"Unable to send network request to master agent. This may be due to Master or Local Agent being down."All services are running.Any ideas?

                   I am having issues with  a Unity Connection upgrade. The primary server did the upgrade no issues. Th esecond server is failing with a error messages Installation of UCSInstall_UCOS_8.6.2.22900-9.sgn.iso failedAn unknown error occu...

We have a user who is hard of hearing and utilizes a relay service phone system.  All calls for him are transferred directly to the relay service.  The office he works in would like him to be listed in the sites directory.  They would also like for w...

Hi there,Can someone please tell me the difference between the following two devices?CIME-3400G-2CS-ACIME-3400EG-2CS-AThanks,Brendon.

Hi There,I have a scnerio and need expert suggestions on it. I have call manager on main site and express on branch. I want all the phones in branch to be connected with call manager on the main site and in case of wan connection lost the internal ca...

Hello Community!     I am in the process of migrating our CUPS servers from physical MCS server to VMs on UCS blades. I am following the migration process exactly and have added more vDisk space to account for my 146GB drives in the physicial (I incr...

Hi,I have a NM-CUE 7.0.6 for CME but I need to change fo CUCM. What are the files I need to install in order to move to CUCM ?what is the procedure?regards

Hi I'm trying to install Unified Workforce Optimization-Quality Management 8.5. I am little bit lost in the process. I already have CUCM 8.5 & UCCX 8.5. I installed the QM but need guidance to integrate it with CUCM & UCCX. I am also confused about t...

Hi everyone,I have a problem with the MoH. The audio files .wav does not work, even the default Cisco audio. I have tried with different audio files with this characteristics:*16-bit PCM wav file*Stereo or mono*Sample rates of 48 kHz, 32 kHz, 16 kHz,...

Hi we have a client using:a) MCS7816I5-K9-CMD2 as Call manager server, and on "CCM Node licenses feature" they have one used license and one remaining license.b) MCS7825I5-K9-UCC2 as Unity server.Our client is asking for a backup proposal, and we hav...