Cisco Unified Attendant Console switches state randomly

[peter.warwick]

Hi All,

A bit of a random one.  I have a Cisco Unified Attendant Console that has been switching states from available to unavailable randomly during the day.  Therefore all Calls to the user are sent to the message bank instead of being picked up.

System version is 11.0.1.10-2

Admin version is 11.0.1.891

No changes have been made to the console configuration since deployment and all worked as expected until a few days ago.

I have logged a case with TAC but they seem disinterested in providing any support.

Has anyone ever encountered this issue before?

Cheers,

Pete

[Jaime Valencia]

I'd look at CUCM and CTI traces in CUCM to find out if the AC is becoming unregistered, and then look at the AC logs from the same period of time to try to get an idea of what might be happening.