Dear mohamedbineesh,
Allow me to answer as best as I can.
UCCX Standard Edition is quite a limited package, you won't be able to use features like CAD or Silent Monitoring/Recording. You can use Supervisor Desktop, but again, the features are limited, for a full view of features that you can use with Standard Edition, please check the document below:
Cisco Unified Contact Center Express
Solution Reference Network Design
Cisco Unified Contact Center Express, Release 8.
Cisco Unified CCX Packaging
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf
IPPA features
![](http://supportforums.cisco.com/sites/default/files/legacy/2/2/7/153722-Image2023.jpg)
CSD supported Licensing platforms
![](http://supportforums.cisco.com/sites/default/files/legacy/3/2/7/153723-Image2026.jpg)
I hope this helps. Any question please let me know.
Regards,
Daniel Amador
CCIE# 38898 (Voice)
Regards,
Daniel Amador
CCIE# 38898 (Voice)
Cisco TAC Support Engineer