Cisco Unity Connection 1.1 Transfer Option After Greeting

[mohanad.aljabi]

Hi:

I need to transfer the Call to any Directory number after the Main Greeting is played & user press 0 ?if they know the extension?, and in caller input Keys I configured? 0 ?value to Caller System Transfer & in the Port Status Viewer it showing that it transfer to Caller System Transfer & I edit restriction table to transfer all Calls to any DNs which is configured & valid in Phone System Call Manager 4.1 by using this mask? 8??? ?Such as DN = 8124, also I configured one routing rule as following:

Call Type: Any.

Dialed Number: Any.

Calling number: 0.

Trunk: any.

Ports: all.

Send a call to: system Transfer.

Schedule: all hours.

But when you put in the extension, you get the message saying "Sorry that is not a valid entry?.

There are errors in Windows event viewer Error ID :1002 & Source : CiscoUnity_PhraseServer.

Also

Warring message, Warning ID: 109, Source: CiscoUnity_TSP Description: Cisco Unity-CM TSP device 6 (Cisco Unity Port CCM-1-1): Failed blind transfer to extension 8124.Recorder tone detected.

Please Can you assist me please?

Thanks & Regards

Mohanad R.Aljabi

[Rob Huffman]

Hi Mohanad,

In the Restriction table have you tried

8???*

Allow This String - Yes

Have a look;

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a008022cb4f.html#wp1045005

Hope this helps!

Rob

[lindborg]

The restriction table wouldn't be involved here - clearly the number is being allowed by Unity and a transfer attempt is being made - thuse the restriction table allowed the number. Further, if the number was not allowed by the RT you'd get a clear indication of that in the conversation - it says that the number is not allowed.

CM is kicking back an error at the attempt. Check to be sure that the lines assigned for Unity's ports are allowed to make calls to the extensions you want - it's common to restrict voicemail ports from making transfers to prevent toll fraud.