Cisco Unity connection 10.X

[LalitArora89]

Hello  All,

I have small query,

is there self care portal like we have for CUCM to change Phone PIN password.

do we have same for  unity connection to change the pin?

Regards

Lalit Arora

[LalitArora89]

Can WE use UC Selfcare portal, to reset VM PIN ????

[Jaime Valencia]

PCA is here

https://x.x.x.x/ciscopca

[LalitArora89]

Thanks Jaime

I am aware with pca.

However I need to verify about UCselfcare portal.

Can we reset the VM Pin using UC selfcare portal.

https://X.x.x.x/ucmuser/

Regards 

Lalit Arora

[Jaime Valencia · Accepted solution]

No, CUCM and CUC are separate systems.

[LalitArora89]

Thanks Rob & Jaime for your inputs

so we can be sure, VM pin can be reset by end user by ONLY using PCA, not UC selfcare portal ?

Regards

Lalit Arora

[Jaime Valencia]

Yes, as I already mentioned, they're different systems, not sure why you expected that.

[LalitArora89]

Thanks Jaime for update 

[Rob Huffman]

Hi Lalit,

As my friend Java nicely noted (+5) the User Portal for Unity Connection is called the Personal Communications Assistant or "PCA" the notes and user guide are attached below. There is no link to access the voicemail user configs via the Self Care portal as shown here;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/useroptions/10_0_1/CUCM_BK_U263A6A9_00_uc-self-care-user-guide_1001/CUCM_BK_U263A6A9_00_uc-self-care-user-guide_1001_chapter_00.html 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/user/guide/assistant/b_10xcucugasst/b_10xcucugasst_chapter_00.html

And the section for resetting PINS/Passwords is here;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/user/guide/assistant/b_10xcucugasst/b_10xcucugasst_chapter_011.html

Cheers!

Rob