01-02-2024 11:34 PM
Hello,
Did someone came across such an issue with CUC ntp servce ?
secondary node is not synced with the Ntp server.
Primary node from the cluster is running ok, and is synced, subscriber has as a ntp server cuc publisher node..
I have run the diagnose commands on the secondary node, but no errors visible.
also the utils network capture port 123 shows no error on the cuc subscriber,
restart o the node / service didnt helped.
it is stuck in the .INIT. mode.
is there some other possibility to fix this except a TAC case ?
thanks in advance,
01-02-2024 11:51 PM
Hi Pavel,
Please check the db synchronizatioin between the pub and the sub.
Are you using CUC FQDN or IP Address as ntp address?
Plkease let me know
Regards
Carlo
01-03-2024 04:35 AM
Hello Carlo,
I will take a look let let you know.
01-03-2024 05:31 AM - edited 01-03-2024 05:34 AM
Hello Carlo,
and another update. the ping to the ntp devices is working fine...
and utils dbreplication runtimestate shows (2) Setup completed so the db is in sync...
01-03-2024 05:38 AM
Hi Pavel,
Thanks for the update.
Can you try to restart NTP on UC Pub?
Please let me know
Regards
Carlo
01-03-2024 05:51 AM
Hi Carlo,
with UC Pub you mean callmanager or the Unityconnection Pub? if Unity connection pub we have done this already and there was no change visible.
KR,
Pavel
01-03-2024 04:58 AM
The CUC publisher address is IP address not fqdn. on the output of the dbreplication runtimestate I am waiting now.
01-03-2024 06:38 AM
Ok...
Can you please post the output of the following commands?
utils ntp status
show network eth0 detail
show network status listen search ntp
Thanks
Regards
Carlo
01-03-2024 07:09 AM
I will post it here but I think on the next week as I will be out of officein few minutes
I have checked also the vmware settings on the nodes and there is that checkbox checked in the vmware tools option (Sync time with the host). I have seen in some topic that it is not recomended for cucm so I told the user to disable it and test.
I will let you know the outcome then, and I also paste here the output of the commands you have sent me
01-03-2024 10:28 AM
If you have not already, please reference the following guide. It was specifically written for CUCM/IMP, but also applies to CUC.
Configure and Troubleshoot NTP on CUCM and IM&P
Maren
01-09-2024 02:49 AM
Hello Carlo, Maren,
thank you for the support, we have fixed it by the assigning new IP of the NTP ( router with connection to NTP)
KR, Pavel
01-09-2024 06:10 AM
Pavel - Thank you for posting your solution! That helps folks who are searching later. -- Maren
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