Cisco Unity Express (CUE) V7.0 Call Handler

[jimihendrix1]

Cisco Unity Express (CUE) V7.0 Call Handler, looking to forward the call to an extension right after you here the welcome message, don't want to support dial by extension, or dial by name, so outside caller only hears the welcome greeting, then automatically gets forward to an extension.

Do I need to use the CUE editor to formulate a script?

Or

Can this be achieved using a regular voicemail box?

Please can you advise?

Thank you so much everybody!!!

Kindest regards,

[Diego Chvz · Accepted solution]

Hi Jimihendrix1,

In CUE you achieve this by scripting in CUE Editor, this is simple, you just need to handle the call, use the Play Prompt step, use the Call Redirect Step to forward the call to the extension you want and end the call.

Don't forget to rate all useful posts.

[jimihendrix1]

Thank you Dchavezs! I will give it a bash tomorrow morning, respond and let you know how I get on.

If you got any sample scripts that would be great, this will be the first time I will be using the CUE script editor, so all new to me.

Thank you!

[jimihendrix1]

Thanks Dchavezs this has now been resolved using the CUE editor as you said.

Thanks for your help!

[Diego Chvz]

Great to read it, good job man!