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Cisco Unity Express Failed at Installation Wizard!!

horsk
Level 1
Level 1

Hi,

We have Cisco Unity Express 2.1.2 AIM on Router C2851. The software failed to install after service-module service-engine 0/0 session. It halts at the following and then the whole thing is restarted again and again without prompting me for Administrator account creation. Any idea? We have re-installed the software package and still the same. (Please see attachment for more detail) Thanks

********** rc.post_install ****************

INIT: Switching to runlevel: 4

INIT: Sending processes the TERM signal

STARTED: cli_server.sh

STARTED: ntp_startup.sh

STARTED: LDAP_startup.sh

STARTED: superthread_startup.sh

STARTED: SQL_startup.sh

STARTED: HTTP_startup.sh

STARTED: ${ROOT}/usr/wfavvid/run

STARTED: probe

STARTED: dwnldr_startup.sh

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waiting 125 .../bin/cli_startup.sh: line 53: 2570 Killed sleep 1

EXITED: HTTP_startup.sh exit status 0

MONITOR EXITING...

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INIT: Switching to runlevel: 6

INIT: Sending processes the TERM signal

Writing flash stats to disk

Jun 21 00:29:24 localhost kernel: Writing flash stats to disk

Remounting device 03:01 ... OK

Done.

Restarting system.

7 Replies 7

Markus Schneider
Cisco Employee
Cisco Employee

I'm trying to track some additional stuff down, but just a question... had this module ever worked? Are you sure it's seated properly in the chassis?

If the module is still in this state, would it be possible to grab the output of "show trace" from the bootloader? I.e.:

ServicesEngine boot-loader> show trace

Hi Marschene,

The module has never worked before. In fact, it is a first setup and we hit this problem. I have attached another file for you to view the output of "show trace" . Please scroll down to the bottom then you will see it. Thanks

Ok, the development team is still scratching their heads. Is there any chance you could open up a TAC case to get a replacement and let me know the service request number. I'd like to make sure that we get this module to the engineering team directly so we can do an analysis on it. Don't ship the card back via the regular RMA process. Just let me know the TAC case number and I'll contact the engineer so we can make sure the card gets into the right hands.

OK, a TAC case has been opened and it is 602599607. I will probably get another replacement for the module.

Hi Horsk

I am also getting the same message.Does that mean my card is AIM-CUE module is faulty? How did you solve this problem? This is a new installation.

Thank you in advance.

Sibusiso.

Hi Sibusiso,

The problem mentioned was resolved when Cisco replace the card.

It was due to some hardware issue i guess.

Regards,

Ron