CIsco unity express subscriber problem

[islam.kamal]

i have a big problem  , i have cisco unity express module which is integrated with cisco call manager express . The configuration is completely true . I have checked the voice mail through cisco IP communicator , it is working fine . My problem when i get a voice mail on Cisco IP phone (7911 or 7975) ,afer that i press messaging butoon to access my voice mail inbox , after that i entered m password ,when i press 1 to listen to my voice mail , the call is ended

[islam.kamal]

Dear all

Please , i need any help please ASAP.

[kamavasa]

What is the CUE version you are using? I tried this on my 7960 Cisco IP phone and it is working fine for me.

Could you please upgrade your IP phone load and check it?

Regards,

Karthik.A

[islam.kamal]

Dear Karthik

Thank you so much for your reply. The CUE version is 7.1 . I have already upgrade  my cisco IP phones 7911 and 7975 under telephony-service configuration. , but the problem is still running. I configured also viewmail feature  and it is working fine on my IP communicator , but for the other IP phones is not working. I also reload Cisco Unity module , but there  is no good result.You mentioned that you have the same problem before , is that true?.