Cisco Unity - USBms_servername Service Account

[brian.vanoy]

We have the following three Linked Service Mailbox stores in Exchange 2010 and are relocating these to Office 365.  Has anyone run into complications with relocating the mailbox for these accounts, and if so, what might be the best way to avoid complications?

• USBms_servername@domain.com
• uvm@domain.com
• Unity_servername@domain.com

Thanks, Brian

[Anshul Tandon]

Hi Brian,

In accordance to the accounts that you have mentioned 

• USBms_servername@domain.com
• uvm@domain.com
• Unity_servername@domain.com
• I assume that we are using Unity voice mail System. 
• Unity is not supported with office 365. 
• In case we need to use office 365 , we need to upgrade to Unity Connection. 

In case you have further queries, please let me know.

Anshul Tandon.

[brian.vanoy]

Anshul,

Thank you for your response and answer.  Apparently, these were old accounts that we were no longer using as we had upgraded to Unity Connection already and had not purged these older accounts.

I do have an inquiry about upgrading from UC 9.x to UC 10.x.  Apparently UC 10.x is only supported on Virtual environments, do you happen to know the process of migrating from UC 9.x to 10.x?

Thanks, Brian

[Anshul Tandon]

Hi Brian,

Here is the link to the document that you can follow:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/install_upgrade/guide/10xcuciumgx/10xcuciumg030.html

In case of any further queries , please keep me posted.