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cisco unity
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02-15-2011 03:24 AM - edited 03-19-2019 02:25 AM
The voice mail for one user always says...
The mailbox is in use and the red light stays.
Any ideas?
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02-15-2011 04:55 AM
Hi
If it is CUE, then it is known issue
Subscriber trying to login to their account get an error Mailbox in Use , Fixed CSCtl04193
Mon, 01/31/2011 - 14:27
Symptom: Subscriber trying to login to their account and put their PIN they get an error stating that the mailbox is in use. Java Traces will show "ERROR ccn LibMedia DBUG EXCEPTION:java.lang.Exception: Version is incorrect"
Conditions: none
Workaround: Mailbox can be temporarily be unlocked from the CLI/GUI, but the reload is needed because there is a deadlock, causing a port to get lost.
Conditions: none
Workaround: Mailbox can be temporarily be unlocked from the CLI/GUI, but the reload is needed because there is a deadlock, causing a port to get lost.
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04-07-2011 05:07 PM
Is there a fix for this yet? I have serveral UC540 systems that this is happening on, many of which I just upgraded to CUE version 8.0.3.
