08-04-2017 12:08 PM - edited 03-19-2019 12:41 PM
Hi,
I have a customer that has the Cisco Small Business edition server. It is a 7828-I4 server running both CUCM and CUC version 8.6. They had a power issue and the server did a hard shut down. A co-worker ran a recovery disk of an older version and got CUCM back up. CUC would not come back up. I came and ran the right version recovery disk. Did a reboot after it was done and CUC still doesn't come up. I can login to CUCM just fine. When I do a utils system list it shows all the service are not started. Is there any way to start those services?
Solved! Go to Solution.
08-06-2017 10:42 AM
Plenty of times power failures will cause the system to stop working all together, and even if you manage to get it back to work with the recovery disk, it's strongly recommended to perform a DRS restore to have a system that doesn't have any problems.
08-04-2017 01:06 PM
If the recovery disk failed to fix the issues, chances are you will need to restore your server to get it back to a fully functional system.
What happens if you try to start the services via CLI?
08-04-2017 01:10 PM
I tried restarting Connection DB, but it didn't recognize the command. I tried a couple other services. They just kept telling me that is wasn't valid service.
08-06-2017 10:42 AM
Plenty of times power failures will cause the system to stop working all together, and even if you manage to get it back to work with the recovery disk, it's strongly recommended to perform a DRS restore to have a system that doesn't have any problems.
08-10-2017 12:18 PM
Jaime,
You were right. I just had to end up rebuilding the server and doing a restore on it. Once I did that I was able to get into CUC.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide