Cisco VoIP - record a call

[Walter Campbell]

We have an application where our Law Enforcement staff would like to record some calls.

We were hoping for a 7965 soft key that users could press - record the call- complete the call- and have the recording delivered to Unity mailbox.   

[Brandon Pierce]

Setting up Contact Center would really be ideal for this situation.

http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html

It integrates well into CUCM since it is part of the CUCM suite.  The phone user can use the console to record the call if they need to.

[Jaime Valencia]

If you have CUC, you can try Live Record for this purpose.