Click to call 7.0.12.0 on Windows 7 - Webdialer service cannot be found

[sivajikaruppusami]

Hi Guys,

I am trying to get click to call 7 working on Windows 7. I keep getting "Webdialer service cannot be found" message when entering the callmanager IP in Webdialer IP field and save.

I have added the proxy exception https://x.x.x.x:8443      (x.x.x.x is the callmanager IP)

Still it is complaining about web dialer service.

Click to call version : 7.0.12.0

Windows 7 Professional

Callmanager Version: 7.1.5.32900-2

Same click to call version works ok when installed on Windows XP machine. Just incase, I unsiatleld and resinstaleld clicktocall on windows 7 by running as Administrator eventhought he user accoutn I logged in has administrator rights ( As on same machine, cipc tftp server edit option didnt come until I install by ruinning the exe as administrator eventhough I logged in as a user with administrator rights.)

Any help would be appreciated.

thanks in advance,

Sivaji

[mooneyn_2]

Can you access the webdialer URL from the same PC using the browser?

If you can, then i've seen issues with clicktocall (the executable) being blocked on the PC by agressive personal firewall/security software, like Symantec Endpoint Protection. Something to do with the executable trying to bind or create a port or miniport. Try it on a PC on the same subnet but without the security software.

Alternatively, If you can't even access the webdialer URL from that PC then you either have a network connectivity problem between PC and CallManager, or your webdialer service is not activated. Possibly a proxy is getting in the way.

The Webdialer service only needs to be activated and running on one node in the cluster and in general can run on the Publisher.

On my cluster (version 8.6) the webdialer URL is https://x.x.x.x/webdialer/Webdialer - you can find out the URL by looking in "directory" after logging into CCMUser and looking at the URL's directory where you can click on extensions. I think it has changed over major releases.