CM 4.1 incoming call tagging

[peter_lengyel]

Hi everyone,

I've been going through CM features but I couldn't find one that would match my need: we recieve calls from dozens of partners on a daily basis, and it would be neat to know who's calling before we answer the call. So, what I would like to do is adding a tag to a number, which would appear when that particular number is calling. For instance, make 555-9817 appear as "John Smith". Is there any way to make this work? All help is greatly appreciated, thanks in advance!

Peter

[Jaime Valencia · Accepted solution]

unfortunately the capability is not in CUCM

if this is a call center consider IPCC for the deployment

HTH

javalenc

if this helps, please rate

[peter_lengyel]

That's what i was afraid of... thanks for the quick reply!

Peter

[chris.fortner]

Are you not getting caller id information? IE name display of calling party? You could send this to a translation pattern and change calling party information. Not sure if this might be an option for you?

[peter_lengyel]

hi Chris,

anything that doesn't require further investments is an option for me :)

what exactly shoud i do? can you give me some sort of documentation about this? thank you!