Configuring Exchange 2010 for Unity Connection 9.x question

[Robyn Richardson]

                   HI, I'm at the step where I'm creating a UM Service to access Exchange from UC.  It asks to decide which options to select Message Action for Email.  I'm wondering the difference between Relay and Accept?  I understand Relay will need a smarthost setup, but i wonder when you use one over the other?  We have Exchange 2010 sp3 RU4, and i've installed the latest UC 9.1.2.  I'm currently using Unity 8.x so i'll be doing a Flash cutover soon using COBRAS tool.

Thank you.

[Brad Magnani]

Hi Robyn,

This doc explains the settings for you:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg085.html

Jump down to "Message Action for Email" section

Hope that helps,

Brad

[Robyn Richardson]

So for Single Inbox setup, is Relay the better option? 

[Brad Magnani]

Yeah, that's the most common since users don't usually prefer email sitting in their voicemail box on Unity Connection.

[David Hailey]

You should select Relay but if you setup a recipient policy in Exchange to alias with the SMTP domain name of the CUC node/cluster then you'll find that's likely all you need.  There are some caveats on that depending on the environment but take a look here:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/ps12506/ps6509/guide_c07-728014.html

Brad - whats up old friend?

Hailey

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