08-18-2008 05:22 AM - edited 03-18-2019 09:29 PM
Hi we currently have a unity 4.0x system where when a password is entered incorrectly the conversation goes along the line'invalid password, enter your password'. On a new Unity 5.01 system when the wrong password is entered the subscriber hears'wrong userid or passsword, enter your ID followed by #' - can we change this so that it prompts for a password again instead of asking for a id?
Solved! Go to Solution.
08-18-2008 05:44 AM
Hi Jaginder,
This behaviour can be modified;
CSCsd16651 Bug Details
When invalid password entered at known extension, do not prompt for ID
Symptom:
After calling Unity from a primary or alternate extension and entering an incorrect password, Unity reprompts the subscriber to enter their ID.
Conditions:
Seen with Cisco Unity 4.2(1) when a subscriber calls Unity from a known extension (primary or alternate), and enters an incorrect password. In previous releases, if an incorrect password was entered, Unity would reprompt for the password. With sign-in enhancements in 4.2(1), Unity now prompts for the ID if an invalid password is received.
Workaround:
None Status
Fixed
Severity
5 - cosmetic
Last Modified
In Last 7 Days
Product
Cisco Unity Unified Messaging
Technology
1st Found-In
4.2(0.82)
Fixed-In
7.0(0.30)
7.0(0.72)
4.2(1.0)ES127
5.0(1.0)ES22
5.0(1.0)ES23
5.0(1.0)ES25
4.2(1.0)ES132
5.0(1.0)ES31
5.0(1.0)ES32
5.0(1.0)ES33
5.0(1.0)ES34
5.0(1.0)ES35
5.0(1.0)ES38
5.0(1.0)ES39
4.2(1.0)ES153
5.0(1.0)ES41
4.2(1.0)ES155
5.0(1.0)ES44
4.2(1.0)ES158
5.0(1.0)ES48
5.0(1.0)ES50
5.0(1.0)ES51
4.2(1.0)ES159
4.2(1.0)ES160
This is addressed nicely by Chris from Cisco in this thread;
Hope this helps!
Rob
08-18-2008 05:44 AM
Hi Jaginder,
This behaviour can be modified;
CSCsd16651 Bug Details
When invalid password entered at known extension, do not prompt for ID
Symptom:
After calling Unity from a primary or alternate extension and entering an incorrect password, Unity reprompts the subscriber to enter their ID.
Conditions:
Seen with Cisco Unity 4.2(1) when a subscriber calls Unity from a known extension (primary or alternate), and enters an incorrect password. In previous releases, if an incorrect password was entered, Unity would reprompt for the password. With sign-in enhancements in 4.2(1), Unity now prompts for the ID if an invalid password is received.
Workaround:
None Status
Fixed
Severity
5 - cosmetic
Last Modified
In Last 7 Days
Product
Cisco Unity Unified Messaging
Technology
1st Found-In
4.2(0.82)
Fixed-In
7.0(0.30)
7.0(0.72)
4.2(1.0)ES127
5.0(1.0)ES22
5.0(1.0)ES23
5.0(1.0)ES25
4.2(1.0)ES132
5.0(1.0)ES31
5.0(1.0)ES32
5.0(1.0)ES33
5.0(1.0)ES34
5.0(1.0)ES35
5.0(1.0)ES38
5.0(1.0)ES39
4.2(1.0)ES153
5.0(1.0)ES41
4.2(1.0)ES155
5.0(1.0)ES44
4.2(1.0)ES158
5.0(1.0)ES48
5.0(1.0)ES50
5.0(1.0)ES51
4.2(1.0)ES159
4.2(1.0)ES160
This is addressed nicely by Chris from Cisco in this thread;
Hope this helps!
Rob
08-18-2008 06:11 AM
Rob,
top man thats exactly my issue - I have es48, so that should fix this issue?...Jag
08-18-2008 09:06 AM
hi applied the patch es048 but unfortunetly am now seeing event id 10041, 10044, 10002 conv msg error and unity now after entering the wrong passwords says system is temporarily unavailable...any help appreciated.
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