Solved: CsBMsgConnector error : Unity 4.05 UM w/E2K

maratimer_2 · ‎12-01-2005

Hi, we have this error in our event logs. I have found the USBMS_mailbox on the partner server and have verified the same account logon as AvCsMgr. We did do a DIRT restore successfully a while back so I am thinking the mailbox did not get recreated correctly and this may be from the original install? How can I recreate this mailbox? I have stopped the CsBmsgConnector service for now to prevent the errors but will need the ability to send broadcasts messages in the future so would like to resolve this.

Event Type: Error

Event Source: CiscoUnity_BMsgConnector

Event Category: None

Event ID: 10005

Date: 12/1/2005

Time: 6:47:02 PM

User: N/A

Computer: USMU100

Description:

The CsBMsgConnector service encountered a problem accessing the Broadcast Messaging mailbox for this server. No incoming broadcast messages will be delivered locally until this is corrected. Examine the directory and/or mailstore for this mailbox to ensure it exists and is functioning. [Thread 0x000018A4]

For more information, click: http://www.CiscoUnitySupport.com/find.php

Ginger Dillon · ‎12-05-2005

Hi -

Copied the two posts inline for you :-)

1. Posted by: mhuffman@cott.com - Senior Technical Analyst, Cott Corporation - Jun 19, 2005, 9:45am PST

I ended up deleting the USBms_ account from AD and purged the mailbox ( E2003 ). I found a stored procedure in the Unity SQL database called sp_MakeBroadcastMbox. Using the Data Link Explorer utility (CUDLE) I executed it and it updated a table. Now the error has vanished and things seem to be working again.

2. Posted by: anilve - Software Dev. Mgr., CISCO SYSTEMS - Aug 30, 2005, 12:54pm PST

You have to use the Query Builder in CUDLE.

Here is the query you execute -

=======================================

DECLARE @RC int

DECLARE @SyncToDirectory bit

SET @SyncToDirectory = 1

EXEC @RC = [UnityDb].[dbo].[sp_MakeBroadcastMbox] @SyncToDirectory

===============================

Once you hit the execute button for the above query, it will say - 1 row affected. You can also execute stored procedures using the SQL Query analyser, if it is installed on the Unity machine.

Hope this helps! Ginger

View solution in original post

Ginger Dillon · ‎12-02-2005

Hi -

Here is a link to a post I submitted and was helped by Cisco regarding recreating the USBMS_servername mailbox - http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Unified%20Communications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd910de

Ginger

maratimer_2 · ‎12-05-2005

Hi Ginger...thanks for the response. Seems like you have all the answers for me! Unfortunately, the link appears broken but I would love to see the posting. Best Regards.

Ginger Dillon · ‎12-05-2005

Hi -

Copied the two posts inline for you :-)

1. Posted by: mhuffman@cott.com - Senior Technical Analyst, Cott Corporation - Jun 19, 2005, 9:45am PST

I ended up deleting the USBms_ account from AD and purged the mailbox ( E2003 ). I found a stored procedure in the Unity SQL database called sp_MakeBroadcastMbox. Using the Data Link Explorer utility (CUDLE) I executed it and it updated a table. Now the error has vanished and things seem to be working again.

2. Posted by: anilve - Software Dev. Mgr., CISCO SYSTEMS - Aug 30, 2005, 12:54pm PST

You have to use the Query Builder in CUDLE.

Here is the query you execute -

=======================================

DECLARE @RC int

DECLARE @SyncToDirectory bit

SET @SyncToDirectory = 1

EXEC @RC = [UnityDb].[dbo].[sp_MakeBroadcastMbox] @SyncToDirectory

===============================

Once you hit the execute button for the above query, it will say - 1 row affected. You can also execute stored procedures using the SQL Query analyser, if it is installed on the Unity machine.

Hope this helps! Ginger