CTS 3010 shows errors on microphones that shouldn't exist.

[Jose Morales]

Hello!

We're running on version 1.2.0.16941 of CPCM, there are many CTS registered to inventory but one in particular (located in Argentina) shows 4 errors:

Since it's registered as a CTS 3010, should only show microphones on the front row but instead, shows microphones for Back Left and Back Right with a

"management system configuration error" and Front Left and Front Right with a "cable error".

This CTS 3010 is running Firmware version 1.8.4(13)

Has anyone faced this behavior?

Regards!

[Philippe Beaupied]

Hi.

Peripheral status for all CTS endpoints is based on CISCO-TELEPRESENCE-MIB.

So the first thing to check using a mib browser is the values returned when this MIB is queried...

If that does not match what is displayed in PCA under peripherals status, then please open a case with Cisco TAC.

Thanks

/Phil