Hi. As they are both in the Supported Devices list, there is no reason why CPU/memory counters polling shouldn't work. There is nothing much I can do myself besides all the checks we went thru. I suggest you open a TAC case to get this solved. /Phil

Hi. Thank you for your answers. Could you please reply to these as well: Using the home/Inventory/SNMP MIB Query Tool, what is the sysObjectID that is returned for these 2 gateways ?  What is the difference (if any) between these 2 gateways and the o...

Hi. I did a quick test on my lab. Please use only the host name for the processors (call, presence and message). What I mean is use cucm instead of cucm-CiscoUnifiedCM (assuming cucm is the host name of your CUCM publisher). Same for the Presence Ser...

Hi. Log files retention is based on size, not on time. Please refer to the Provisioning Guide for more details: The log files are backed up every hour, or when they reach their maximum log size limit. The default size limit is 20 Mb (see Changing the...

Hi. First create Service Templates for Extension Mobility Device Profiles (service = Extension Mobility Access) and Extension Mobility Lines (service = Extension Mobility Line). Then at the user level, use either the Quick Service Provisioning (Provi...