CUC 8.5.1 delete call hander - bug?

[maratimer]

Trying to delete a system call handler which is no longer in use.  I have removed all dependancies yet I still get error "object is in use".  I ran the DB query

run cuc dbquery unitydirdb select * from vw_handlerreference where  objectid in (select objectid from tbl_handler where  fn_tolower(displayname) = lower('XXX Greeting'));

I get the following:

admin:ACE_File_Lock::ACE_File_Lock: Permission denied /dev/shm/CCM_GENstatusLock_0

I am logged into putty with the unityinstall account so know there are no permission issues.  Is this a bug?  I understood there was a bug with this in 7.x but thought it was fixed long ago.

Thanks

[keglass]

maratimer,

This community does not provide technical support and is not staffed with technical support experts.  I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide debugging assistance.   Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

[maratimer]

Thanks Kelli, I thought the voice forum looked different – I actually meant to post on that where I have for the past 10 years.

My apologies, I can remove the post as well .

Sandra Cole