Unified Communications Infrastructure

Before Call Manager, Unity Connection, & Presence are installed on a new C200 Linux servers, is there a recommended Cisco Anti-Virus scanning software that could be applied?  Would periodic security patches also apply?Thank you for any pointers and g...

i have configure the meesage retention period to 7 days, still i am not geeting recall option in main menu also how to give the recall access to users?regards

     We have a group of agents that not only answer queue calls but have another line that they also need to answer calls on. Business needs require this functionality. Their complaint is that while they're on a non-queue call and a queue call comes ...

Hello,Customer has a CUCM 6.1.5 cluster which is getting upgraded to 7.1.5. currently the CUCM CDR is sent to a external system (performix) which generates required reports. I would like to know if there is any difference in the CDR output format of ...

I am in the process of upgrading our phone system. We have a receptionist who does not use the current call manager software. She is near retirement and prefers to use the telephone instead of the software. With that said is it possibe to install the...

Hello All,Has  anyone upgrade the voicemail compact flash card in a UC560 system?  If  so, what is the procedure and what is the maximum size card I can use,  8GB, 16 GB ?  I'm using CCA 3.0 (1).Thanks in advance.KJN

Dear all,Please pardon me if have asked this question in the worng place. I'm new to this forums and not familer with the way around.I wish to build an application using JTAPI connected to UCCX which will provide an CRM integration which will facilit...

DearsI have a new server for CUCM 8.5 and need to migrate the license from the old servers to the new ones , i have opened a case with tac and they asked be to buy software feature, i asked my sales to provide me with this software and now i have rec...

I have set up VIsual Voice Mail with CUCM 8.5 and Unity Connection 8.5When I ask for Visual Voice MAil on my phone, the Application is launched normally and the list of my VoiceMails appears on the Phone Screen.But when trying to listen to the first ...

HiI have a customer running Cisco Unity on VM that needs to be rebuilt. I tried assigning the current Unity automated MAC address as a manual address on the new VM server, but it is not in range of assigned manual MAC addresses for VM.What are my opt...

Last night we upgraded to 7.1(5b)su5..........today the pilot point on our Attendant Console is coming up rejected.   Has anyone seen this behavior, what is the fix for it?  Any assistance would be greatly appreciated.  All other features/functionali...

I've got a user that I'm trying to setup CUCIMOC 8.0 for. We're using the latest CUCIMOC client release, Office Communicator 2008 R2 at the latest CU level, and Call Manager 7.1. I've got everything setup for the user identically to how other (workin...

Hi community,I am trying to integrate Cisco Unified Presence 8.6.1.10000-34 with IBM Lotus Notes 8.5.2 with the integrated Sametime Client version 8.0.2 via the Cisco Plugins 8.6.1.1185.Phone control is working fine, whereas the presence status is no...

I am having CME 7.0 configured on cisco 2821 router and is working fine.Now i want to add FAX facility with it. The PRI line to router has FAX facility enabled on it.Now i am having question, how to add FAX in CME 7.0.Should i use ATA box or not. Ple...