I am on 10.5(2). I have several AA defined and in use. This one just me stumped. We recorded a Personal Greeting for a DN to notify callers that a facility (Site A) has merged into Site B. The AA then xfers the call to the existing AA of the other facility (Site B).
So I took the Site B DN off the phone and created a CTI Route point and "attached" the DN to it. Call Forward all to Voicemail. In CUC, created the new Call Handler and assigned it to Site B DN. Uploaded the custom (personal greeting) to the Standard Greeting and checked My Personal Greeting under Callers Hear section. Verified the recording.
When the DN is called, I get what sounds like a standard Voicemail box greeting --- the prefix of the System Greeting ("Sorry"), then the Personal Greeting I recorded / uploaded, then the ending part of the System Greeting ("is not available"). Then the call is dumped to the Site A's AA.
All I want to hear is JUST the Personal Greeting that I have uploaded -- not any of the rest of the stuff.
I have tried a few variations but no luck.
Ideas???
Thx -- Perry