Unified Communications Infrastructure

Greetings,  Backups are failing in Unity connection because the message store is too big.  I have added additional messages stores and moved the users over, however, the size of the original message store has not changed.  I'm guessing it will be cle...

For collaboration and unified communications network engineers who want to develop advanced collaboration skills designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified communications applications, devices and networks,...

Is there are way to remove or hide the Jabber icon in the menu bar of a Macintosh?  The command-key+drag method does not work.I'm using Jabber for Macintosh 10.6.

Has anyone done a Network Migration with PCD and IM&P?  I see in the PCD documentation that IM&P is supported for a 10x migration (doesn't say simple or network), but it's not supported for a rename/re-address.If the answer is "no," then I would like...

I've been looking around to find the preferred design when deploying a UC environment with UCM, Expressway C&E and a VCS control for registration and call control of legacy VC endpoints.Between UCM & Expressway-C: SIP trunkFor the VCS Control I prefe...

I'm testing out the 88XX line of phones for our practice and I am getting the strangest error when trying to enter ready state using one button login.The phone states...one button login cannot change agent state because phone is out of service We are...

Hi Everybody             Our customer have buy BE6000 solution. On the beginning CUCM version is 10.5.1.10000-7 but I upgraded it to 10.5.2.10000-5. From the compatibility matrix CUCM's version and IM & Presence's version must be exact match. So I de...

Hi;  any budy knows if the following service parameter in CM (Maximum call duration timer) works only with external calls (outgoing) or for any type of calls (internal, Outgoing, Incoming)RegardsJuan Carlos Aleman

Hello,I just want to share a weird issue that i'm facing with 8941 phone, and at the same time get some feedback.I've deployed Call Manager Express (10.0) with a mix of 7841 and 8941 configured as SIP.My issue happens when making conference calls. Pl...

We are on UCCX 9.0.2 and was wondering what version of Crystal Reporting we need to use to create custom historical reports?

Hi, I am deploying Expressway Collaboration Edge consisting CUCM, IM & Presence, Expressway-C and Expressway-E.Calls within internal network is working fine. IP phones, Jabber, DX endpoints, and SX endpoints have no issue and can call each other with...

I'm experiencing a strange issue that I can find anything on-line about.  We have two CUC 8.6(1) servers.The Publisher CUC server stopped working.  From the Cluster Management page, the Server Status reflects "Secondary" for both servers.   Under Por...

I am on 10.5(2).   I have several AA defined and in use.   This one just me stumped.  We recorded a Personal Greeting for a DN to notify callers that a facility (Site A) has merged into Site B.  The AA then xfers the call to the existing AA of the ot...

I need some guidance.The PCD "NAT" address are global, and not tied to a "Cluster discovery". This hampers the funcionality in a HCS environment, where each customer has a different NAT range.During migration, there are no option to keep the source C...

I'm putting some phones statically into CER and I have a line number that is on two different phones, the phones are at two different building locations. Is there a way to put both phones into CER with the same number but have the correct information...