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CUC call handler transfer to hunt group

eran moyal
Level 1
Level 1

Hi all, 

I use CUCM & CUC version 12.5 . My customer has IVR number in CUC  that transfer the call to hunt pilot (with queue).

the problem occurred  when  third caller that calling to Ivr at the same time

I get announcement from CUC  that "call hander name is not available"  and disconnect the call , I want that the call to go to queue . 

any idea?

Call scenario:

Translation pattern ->cti route point->CUC IVR ->blind transfer ->call handler transfer the call to hunt pilot ->hunt pilot 

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Same behavior when calling the Hunt Pilot directly a third time concurrently? If yes, check the maximum queued calls allowed on that Hunt Pilot and ensure you have sufficient MTP resources.

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