Solved: CUC Unified messaging not working for single user

iptsupport · ‎12-07-2015

Hello ,

I have a problem with unified messaging . It does'nt work for one user I tried to delete the user and import it agian .

When I do test everything is ok . When I use the option "Use This Email Address" and change it to other exchange account

it start to work . Is there any way I can fix this issue ? or prove the customer it's user problem?

Manish Gogna · ‎12-08-2015

Hi,

If you have already compared the settings of working and non working users and tried deleting and re-importing the user, it could possibly be the following bug

https://tools.cisco.com/bugsearch/bug/CSCue31224/?reffering_site=dumpcr

You may check if this indeed is a user with large mailbox and try implementing the workaround mentioned in the bug and see if it helps.

Manish

View solution in original post