CUC Unified messaging not working for single user

[iptsupport]

Hello , 

I have a problem with unified messaging . It does'nt work for one user I tried to delete the user and import it agian .

When  I do test everything is ok . When I use the option "Use This Email Address" and change it to other exchange account 

it start to work . Is there any way I can fix this issue ? or prove the customer it's user problem? 

[Manish Gogna · Accepted solution]

Hi,

If you  have already compared the settings of working and non working users and tried deleting and re-importing the user, it could possibly be the following bug

https://tools.cisco.com/bugsearch/bug/CSCue31224/?reffering_site=dumpcr

You may check if this indeed is a user with large mailbox and try implementing the workaround mentioned in the bug and see if it helps.

Manish

[iptsupport]

Work like a charm  thank you !!! 

[Peter Kim]

We recently migrated hundreds of users from exchange 2010 to office 365.  Out of hundreds of user, I have few users who are not receiving voicemail as an attachment in their outlook.  This is part of same bug?  Does this adjustment work for office 365? 

Thanks.

[Manish Gogna]

Hi Peter,

I don't think it works for Office 365 , i would suggest checking with TAC.

Manish

[eran moyal]

I have same problem with Unity 10.5.1 ,

and the bug relate 9.x.

any idea?