10-07-2013 09:35 AM - edited 03-19-2019 07:22 AM
Hi,
After working for a month, my CUCIMOC client stopped working, The message i got is: "Cisco UC has stopped working" the details are:
Description:
Stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: cucimoc.exe
Application Version: 8.5.201.19358
Application Timestamp: 4e494944
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: e053534f
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
I have de-install and installed the client but it stil fails to start. Any ideas?
10-08-2013 08:21 AM
Hi,
Sounds like an issue with the OS, did you install any patch recently?
Can you verify your system is compliant to the CUCIMOC 8.5 requirements below:
Is CUCIMOC working fine on another PC?
Can you try this workaround?
After you install Cisco UC Integration for Microsoft Lync, then start Microsoft Lync or Microsoft Office Communicator, your Windows operating system might display a message that says "Cisco.Uc.Clients.Moc.UCClient has stopped working." Cisco UC Integration for Microsoft Lync does not start.
This issue can occur when Cisco UC Integration for Microsoft Lync cannot connect to the Office Communicator Automation API. For example, this issue can occur in the following circumstances:
•On Windows XP, if you have Microsoft Lync, Microsoft Office Communicator, or Windows Live Messenger installed, and you upgrade from SP2 to SP3.
•If you have Microsoft Lync, Microsoft Office Communicator, or Windows Live Messenger installed, and you uninstall Windows Live Messenger.
To fix this issue, perform a repair of Microsoft Lync or Microsoft Office Communicator, as shown in the following steps. Alternatively, reinstall Microsoft Lync or Microsoft Office Communicator.
Procedure
Step 1 Open the add or remove programs tool in the Control Panel.
Step 2 Select Microsoft Lync or Microsoft Office Communicator in the tool.
Step 3 Select Click here for support information.
Step 4 Select Repair.
(Procedure taken from the Release Notes above)
Regards,
Tere.
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