Unified Communications Infrastructure

Hi,We have CUCM 9.1.2 and QM 8.5, our calls were recodring fine, but all of sudden stopped recording now. In the recordserver0007.dbg it is showing that RecordServer::RecordingUser::onCTICallEvent: No SIP invite for device(SEP002414B3538B), voice did...

I am trying to carve out some bandwidth for intra-cluster communication for a Connection Subscriber at a remote location.  I have issued the command "utils cuc networking dscp on" at the CLI but do not see any DSCP 18 marked packets from Connection a...

One of our call center user log off from the cisco agent desktop application,he doesn't see the reason codes nor  the logout codes. Please help me how to fix this.  We are using Cisco Application Administration - 7.0(1)SR05_Build504 and CUCM version ...

Clearly this device is designed for CUMBE3k.  Any support for regular callmanager?

Dear all,I already got 3 of our customers complaining about the same thing on CUPS 8.6/9.1: there is no Bulk option to delete contacts. You can remove a user from CUPS licensing, but what about the contacts list? How do we get rid of a contact from t...

I'm performing migration from Unity 5.0 to Unity Connection 9.1.2. From the guide by Cisco, mostly they're using COBRAS export and import tool for Unity Connection to import the Subscriber, Call handler, Schedules.I'm installing this tools however it...

Hello,We have 2 X CUPS 8.6. Primary 10.1.24.80 & Secondary 10.8.24.80.If Primary server goes down we are facing difficulty in loging into secondary CUPS via Jabber. We enabled the High Availability option. We are using hostname (cups.abc.net) in serv...

I am running into an issue in CUCM/CUC 8.6(2a) when setting up external voicemail access.I set up a CTI RP (Dn=2300) to forward to voicemail and set up a routing rule to send the Call to subscriber sign in.  The call keeps going to the opening greeti...

Dear All ,I need your support in understanding the below Cisco Jabber license :JAB9-DSK-CLNT-UCM  description : CISCO Jabber for Desktop User License 9.x for UCM only.my first question :As I know Cisco Jabber for Desktop needs IM&P or WebEx server , ...

cannot control the deskphone from cupc client - server health shows not connected-invalid credentials'. Control of softphone is ok.please advise....jag