CUCM 10-RTMT- File collect - looking for pariticular output

[lleweyiss]

I am not all that familiar with RTMT, but I  do know HOW to collect the files. Where I am struggling is when I click on Collect Files,  2 pages of Services / applications appear for me to choose what logs to look at. . I have no idea for about 95% of those listed what they would tell me

I can not find where these are defined and what information is produced from that selection.

I have a phone that was registered, it was unplugged for about an hour. Used that same jack to plug in anther phone I had configured and was upgrading that phone . Once done I plugged  back in the original phone, now it wont register.  It just keeps resetting, in CUCM  the status is "none" as if it is not plugged in.   Thought maybe there might be a log that might show it trying to do "something" and failing - giving me a clue as to how to fix the phone.

Tried the "Cisco Call Manager" - it did have the phone in there but said to wait until it registered ....

Is there a report in RTMT that would show what is causing the phone to not register ?

[Venkatesh Perumal]

there could be a possibility of network issue, if the phone keeps on resetting.

check the cabling of IP phone/switch port.

perform a factory reset and try connecting the phone on a different switch-port.

what do you see on the Phone Status messages and do you see any reason code in the ccm trace next to phone registered/unregistered.

CCM trace should give enough information on phone registration issues, however  if you couldn't get much from the ccm trace, try collecting the Packet Capture from IP Phone, refer below doc for reference, also you can debug tftp events from the switch.

https://supportforums.cisco.com/document/44741/collecting-packet-capture-cisco-ip-phone